Smartcertificates.net will process every refund request by following terms.
24 Hours Warranty: Smartcertificates.net will provide 24hours product satisfaction warranty. After 24 hours of purchase, any refund request will not be processed.
Get Certificate Templates is not responsible for issues on user’s end that includes download issues of certificates, Fonts issues or any software error issues. There will not be any refund for any of these conditions.
Lake of Product Requirements: Refund will not be issued if user failed to fulfill the requirements to operate the product. Product requirements are displayed on every product page.
Downloading Issues: If user is unable to download the purchased product, it is advised to contact our support so we could provide you alternate methods to download product. Sometime an antivirus, firewall or internet connection create temporary issues in product downloading. All these issues are under user’s control. Smartcertificates.net is not liable to issue refunds for download issues but liable to provide new download links or alternate methods to download files.
Fonts Issue: Using Microsoft Word is only method to provide user friendly, editable certificates. But it also requires little adjustments from user. That includes installing required fonts. User is advised to read readme file that comes along template files, before start using the certificate. If you are requesting a refund because of font issues, your request will be decline and you will be provided with a guide to install required fonts in your computer.
Software Errors: Our certificates require Microsoft Word, WinRaR, PDF Editor installed on your system to edit and customize them. Our templates are 100% checked and compatible with latest versions of these software. If you are seeing error while operating our templates, it must be because of your software malfunction. In this case, no refund will be issued.
Note: Smartcertificates.net does not provide printed copies of these certificates but only provide digital copies which are directly downloadable in your computer.